Privacy Policy

This Privacy Policy explains how SOVIIKAA (“we”, “our”, “us”) collects, uses, and protects your personal information when you visit [www.soviikaa.com], make a purchase, or otherwise interact with our services (the “Services”).


By using our Site, you agree to the practices described in this Policy.

1. Information We Collect

We collect personal information in the following ways:

Information you provide directly:

  • Contact details: name, address, phone number, email
  • Order details: billing and shipping information, payment confirmation

  • Account details (if you register): username, password

  • Communication: customer support messages or inquiries

 


Information we collect automatically:

 

  • Device and browser details, IP address, usage data (pages visited, cart actions, etc.)

  • Cookies and similar technologies to improve user experience and site performance

 


Information from third parties:

 

  • Payment processors (for secure transactions)

  • Delivery partners (to fulfill and track orders)

2. How We Use Your Information

We use your personal information to:

 

  • Process and fulfill orders, including payments, shipping, and returns

  • Communicate with you about your purchases and inquiries

  • Improve and personalize your shopping experience

  • Send marketing updates (only with your consent, where required by law)

  • Prevent fraud and maintain site security

  • Comply with legal and regulatory obligations

3. Cookies

We use cookies and similar technologies to:

 

  • Remember your preferences and improve navigation

  • Analyze site performance and user interaction

  • Provide relevant marketing and advertising

You can control or disable cookies in your browser settings, but please note this may affect site functionality.

4. Sharing Your Information

We only share your information when necessary to provide our Services:

 

  • With trusted partners (Shopify, DHL, Nova Poshta, payment providers)

  • With service providers (IT support, analytics, customer support)

  • When required by law or to protect our rights and security

We do not sell your personal data.

5. Your Rights

Depending on your location, you may have the right to:

 

  • Access the personal information we hold about you

  • Request correction or deletion of your data

  • Restrict or object to certain processing

  • Withdraw consent for marketing communications

  • Request data portability (in applicable jurisdictions)

To exercise your rights, please contact us using the details below.

6. Data Retention & Security

We retain your personal data only as long as necessary to provide the Services or comply with legal obligations. While no system is completely secure, we implement industry-standard measures to protect your information.

7. International Data Transfers

If you are based in the EU/UK, your data may be transferred outside your country for processing (e.g., with Shopify or international couriers). In such cases, we rely on lawful transfer mechanisms such as Standard Contractual Clauses to ensure adequate protection.

8. Changes to this Policy

We may update this Privacy Policy from time to time. The updated version will always be posted on this page with a revised “Last Updated” date.

9. Contact

For questions or to exercise your privacy rights, please contact:

Email: customercare@soviikaa.com