Frequently Asked Questions

1. Where does SOVIIKAA ship?

We ship to the UK and worldwide with DHL. Within Ukraine, delivery is made via Nova Poshta. Please note, we do not ship to Russia or Belarus.

2. How long does delivery take?

Delivery times vary by region but usually take 5–14 business days. Rural areas may require additional time. Full details can be found on our Shipping & Delivery page.

3. Do you offer free shipping?

Yes. International orders over £1000 USD qualify for complimentary standard delivery. All deliveries within Ukraine and the UK are free of charge.

4. Do I need to pay customs duties or taxes?

International orders are shipped DDU (Delivered Duty Unpaid). This means local duties, taxes, or customs fees may apply upon arrival, and these are the responsibility of the customer.

5. Can I return or exchange my order?

We accept returns within 14 days of delivery if items are unworn, unused, with original tags and packaging. Made-to-measure pieces, sale items, and gift cards cannot be returned or exchanged. More information can be found in our Refund Policy.

6. How do I start a return?

Please contact our customer care team at customercare@soviikaa.com to request a return. Items sent back without prior authorization will not be accepted.

7. Do you offer made-to-measure garments?

Yes. Select items are available made-to-measure. Processing times are longer, as each piece is individually crafted according to your personal measurements. Please contact us for details.

8. How do I know my size?

A size guide is available on each product page. For additional assistance or custom sizing, our team is happy to advise — simply reach out to us at customercare@soviikaa.com.

9. Can I modify or cancel my order after placing it?

If you wish to make changes or cancel, please contact us within 24 hours of placing your order. Once production or shipping has started, modifications may not be possible.

10. How can I contact SOVIIKAA?

For all inquiries, please email customercare@soviikaa.com. Our team will respond within 1–2 business days.